Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact details (name, email address, phone number) when you request a quote or contact us
• Technical data (IP address, browser type, device information) collected automatically when you visit our website
• Usage data related to the MyIndygo app if you use our Pool Level system
• Communication records when you interact with our customer service

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver and maintain our pool maintenance services
• To send you relevant information about our products and services (with your consent)
• To improve our website and services
• To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist us in operating our website and delivering our services
• Legal authorities when required by law
• Third-party analytics services (such as Google Analytics) to help us understand website usage

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access — request a copy of your personal data
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restriction — request limitation of data processing
• Right to data portability — request your data in a portable format
• Right to object — object to processing of your personal data

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic and improve our services. You can control cookie preferences through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact and quote information is retained for a maximum of 3 years after your last interaction with us.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: